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FAQs

Collaborations

Do You Want to Collaborate with The Creative Team at The Swank Store?. We Want You!. We are always looking for new collaborators to work with The SwankStore team. We work with collaborators from all around the world. If you are a Blogger, Social Medi

Wholesale Enquires

Are you interested in stocking our collections in your multi-label boutique?. We can help. But there are some rules & restrictions for selling our label at retail. We will always, at all times, try our best to provide our wholesale and retail partner

Contact Us

Here are easy ways to get in touch:. Online Chat:. Our online chat is a quick and convenient way to connect with us. Simply click on the chat icon, and our team will be ready to assist you in real-time. Email Us:. Have a question or need support? Dro

Currency Settings and Location Troubleshooting

As an Australian company, our website's default currency is Australian Dollars. This means that if you are browsing the Australian version of our website, all prices will be displayed in Australian Dollars. If you're encountering problems with the di

How to Unsubscribe from Marketing Emails?

If you wish to stop receiving our marketing emails messages, the most convenient way is to click on the "UNSUBSCRIBE" button located at the bottom of the emails and text messages. This straightforward action will promptly remove you from our mailing

Our Store: Exclusively Online

Currently, we operate exclusively through our online store and do not have a physical retail location. This means you can explore and shop our curated collections conveniently from the comfort of your home. If you have any questions or need assistanc

Subscribe to Our Newsletter!

Simply subscribe to our newsletter, and you'll receive timely updates on all the active discounts available right here. It's the easiest way to ensure you never miss out on great deals, special offers and in-stock alerts. Sign up today to start enjoy

How to Use Store Credit?

To use your Store credit, you need toSelect an item as usualGo to CheckoutEnter your Store credit code into the “Discount or Credit” fieldClick “Apply”- it automatically takes off the amount of the store credit.Pay the remaining credit(if the product

Kaftans Materials

Currently, we're in the process of transitioning from Bamberg to Bamberg Premium Crepe materials for our kaftans. Additionally, we offer some items crafted from Pure Silk. This means that, at the moment, our collection features a mix of fabrics. If y

Damaged/Wrong Product Received

We're sorry for any inconvenience you've experienced. While we strive to offer exceptional service, certain factors, such as shipping and handling, are beyond our control, and occasional issues may arise. If you've received a damaged or wrong item, k

Using Afterpay for Interest-Free Payments

If you're looking to make interest-free payments, we offer a convenient service called Afterpay. To get started, you must create an account with Afterpay before using their services. Here's a simple guide:. By selecting Afterpay as your payment optio

Payment Methods

We strive to make your shopping experience as smooth as possible by offering a variety of payment methods. Choose from the following options:. Select the payment method that suits you best, and enjoy a hassle-free checkout process. If you have any qu

Loyalty Program

It is with a heavy heart that we announce the closure of The Swank Store's customer loyalty program. This decision comes as a result of our technology service provider for the loyalty points program ceasing its operations in July 2023. We understand

How do I use or check my store credit?

To use your store credit, simply select an item and add it to your cart. Proceed to checkout and enter your store credit code into the 'Discount or Credit' field, then click 'Apply'. This will automatically deduct the amount of your store credit. Pay